Bali Star Island Tour General Terms and Conditions

Bali Star Island Tour General Terms and Conditions

GENERAL TERMS AND CONDITIONS

GENERAL

  • This online hotel, adventure, other activities and tour reservation service are operated by Bali Star Island/PT. Bewish International Tour in corporation with hotels, adventure, other activities and tour company throughout Indonesia.
  • All services offered are legal, including reservation, quoting selling rates, publishing rate from hotels, adventure, other activities and tour, transaction via internet, banking or other ways determined by Bali Star Island/PT. Bewish International Tour
  • Bali Star Island/PT. Bewish International Tour are fully responsible for our services. Responsibility is taken for all reservations made via Bali Star Island’s website and payment made from and for its services. Bali Star Island/PT. Bewish International Tour are NOT responsible for services provided by hotel, adventure, and other activities chosen direct by clients.
  • Bali Star Island/PT. Bewish International Tour guarantee that you will have the quality of services from hotels, adventure, other activities and tour as stated in website. The quality of service fully depends on prestige of hotel, adventure, other activities and tour chosen and it shall be fully responsible for its services to you and your clients.
  • Bali Star Island/PT. Bewish International Tour are fully responsible for identity of any client who participates in its website and for data received by Balistarisland.com. Any internet user can take benefit from Bali Star Island/PT. Bewish International Tour services by browsing at database.
  • Hotel rental rates quoted by Balistarisland.com is on per room and per night basis or based on the package rate and strictly valid if you book directly to Balistarisland.com only.
  • Adventure, other activities and tours are on per person per service or based on the package rate and strictly valid if you book directly to Bali Star Island/PT. Bewish International Tour only.
  • Check-in time for hotel is after 02:00 PM , with check-out by 12:00 noon on day of departure.
  • Extra / additional bed is subject to per person, per day surcharge.
  • American Breakfast (ABF) or Continental Breakfast (CBF) and transfers are not included unless stated in the service.
  • Breakfast (ABF/CBF) is for two persons in 1 (one) room. Based on per person or based on the package offered.
  • Bali Star Island’s rates are included 21% tax and service.
  • Late check-out or day use of your room is available until 18:00 hrs where the price is 50% off room rate or based on the confirmation made
  • If your hotel, adventure, other activities and tours are not on our site, please supply us with details of the reference and we can follow up for you.
  • Please be aware of some Hotels which have seasonal surcharges, Compulsory Dinner on the respective High Season and please read respective conditions carefully before making reservation in order to avoid any misunderstanding of rates and services.
  • These rates are applicable only when reservation is made through Bali Star Island/PT. Bewish International Tour. If you cannot find out the hotel’ rate that you are looking for, please contact us for more and detail information.
  • All of the rates on Bali Star Island’s website may change without prior notice.

HOW TO BOOK

  • Once you have confirmed about your choice of our service, please fill the Reservations Form completely and submit to us and all reservations will be processed by our reservation team
  • When completing the Reservation Form, please make sure that you have filled the right booking  form to avoid misunderstanding occur. Therefore please note the following items as a part of our Reservation Form in detail:
    • Part 1 :
      You have to complete your personal data to provide us as the complete information related to our access of communication with you including the next booking confirmation.
    • Part 2 :
      You have to complete your other participants data if they will join during the tour/travel/accommodation/adventure etc with you, otherwise they will not be registered on the booking.
    • Part 3 :
      If you wish to book the hotel, please fill the Hotel Form Reservation
    • Part 4 :
      You have to complete this form if you wish to book one of all our optional tours / Activities Tour (Tour around Bali, Yogya Tour, Adventure, Rafting, Spa, etc).
    • Part 5 :
      This part will establish you about the method of Payment where you are clearly inform hot to settle the payment online
    • Important !!! Now you can settle the payment through PayPal. It is a very quick, easy and safe payment process online. We can accept all major credit card through this online and please make sure that you have to read carefully and understood before confirming the payment
  • Once you submit your reservation request correctly, your reservation will be replied at least within 24 hours. If your reservation is not confirmed we will inform you and give the other alternatives.
  • We will inform you the deadline/due date of your final booking confirmation on our confirmation booking.
  • Once we confirm your booking we will keep noted that your booking Temporary Confirmed until we have received your Final Confirmation by settling the payment online
  • To secure your booking, you have to make sure that you have settled the payment online by obtaining the official receipt from our office
  • Once the payment has been settled, Bali Star Island/PT. Bewish International Tour will send the official receipt and necessary voucher for you through your email address or facsimile which you can claim the services to the respective hotel, adventure, activities and tour company to guarantee that your booking is being confirmed.
  • All booking confirmations are subject to the availability basis.
  • All bookings confirmations will be submitted to your e-mail address as our tool communications therefore please make sure you have filled your e-mail address correctly.

TERMS OF PAYMENT

  • All rates on Balistarisland.com are quoted in US Dollars, however incase of payment made by credit card directly on the spot, the local bank regulations will be definitely executed that all charges are made in Indonesian Rupiah Currency which are previously converted with the current exchange rates applied by Indonesian banks for selling US Dollars on day of debit.
  • You can settle the payment by USD CASH / Rp. CASH / Amex (+3%) / VISA (+3%) / Master (+3%) for the booking made on spot and do not valid for online booking
  • We do not receive cash in US Dollar currency with addition 1996 or before.
  • Any subsequent refunds will be based on the amount and currency actually received by Bali Star Island/PT. Bewish International Tour Although you may “lose” 2% to 4% because of these currency conversions, payment by credit card gives you valuable safeguards: in the unlikely case that anything should go incorrectly and you have a justified claim, you can always request a refund through your credit card company.
  • The fact that Bali Star Island/PT. Bewish International Tour‘s charges are processed by all major credit card companies demonstrates Balistarisland.com good track record. All credit card issuers would refuse to do business with Bali Star Island/PT. Bewish International Tour if this would create any problems for them.
  • TRUST and SECURITY are the keys to success of an online shopping portal. Once these two are breached, our reputation will be severely damaged. Bali Star Island/PT. Bewish International Tour believe good customer relationship is more important than money, therefore we strive to achieve and maintain the highest level of customer satisfaction.
  • If you wish to make payment via Bank Transfer. We will offer you with our bank account therefore please feel free to contact us for more information
Please noted : once you have transfer your money, please send a copy of bank transfer to us via email: info@balistarisland.com or Fax : 62 – 361 – 8953598

EXCHANGE RATE FLUCTUATIONS

Difference in personal statement balances can occur and are due to the fluctuations with the Indonesian Rupiah and bank processing time. Bali Star Island/PT. Bewish International Tour can not hold the responsibility for these differences.

CANCELLATION and NO SHOW
  • Cancellation and No Show Policy are clearly mentioned on the below rate offered of each hotel. If neglecting to this policy a cancellation fee will be charged based on the policy statement.
  • For non-hotel activities (Optional Tour, Adventure, Cruises, Spa, Rafting, Golf etc.) Cancellation and No Show Policy are clearly mentioned on the below Optional Tour Reservation Form. The cancellation fee will be charged based on the policy statement.
AIRFARE and TRAVEL INSURANCE
  • Bali Star Island/PT. Bewish International Tour currently does not provide International Airfares service from your country to Bali and vise versa Commonly all of the International Airfares including traveling within in Indonesia via Local Airfares are providing the insurance which cover you during your journey via airfare.
  • Customers of Bali Star Island/PT. Bewish International Tour are insured against accidental death and disablement for an amount of up to USD 50.000. While using our services except activities offered by other companies which is alliance with Bali Star Island/PT. Bewish International Tour is covered by other company’s insurance based on the Insurance owned by company accordingly. Bali Star Island/PT. Bewish International Tour will not cover any insurance if use the activities which are not alliance with us or direct booking to the company accordingly.
  • In some part of activities, tours and adventures sold by Bali  Star Island/PT. Bewish International Tour will not be covered by the insurance due to limited insurance cover area. Therefore we suggest you to take your own  insurance at your country to cover your journey

COMMUNICATION

  • As we communicate mostly through email. Please make sure your email address is correct or in case we need your telephone or facsimile as communication is not always reliable, please supply us.

LIABILITY

Bali Star Island/PT. Bewish International Tour in cooperation with associated hotels, tours, adventures, spa, golf and other partner business act only as an agent for respective of hotels, suppliers and/or contractors who providing accommodations, transportation, tours, adventures, spa, golf and other services. Under no circumstances shall Bali Star Island/PT. Bewish International Tour.

Bali Star Island/PT. Bewish International Tour.will not be responsible for any loss, expense, damage, claims or injury direct, indirect, consequential or otherwise whatsoever, however caused or incurred whether arising in contract or otherwise in law or equity as a result of rendering of the services or hotels described including, without restricting the generality of the foregoing, as a result of any delay, substitution, rescheduling, overbooking, other inconveniences to the client, through acts of default of any company or person engaged in carrying out arrangements, or by reason of military action, acts of war, national disturbances, revolution or acts of God, or by any other act not within the control of Bali Star Island/PT. Bewish International Tour, or by any agents, employees, subcontractors, servants or third parties whatsoever supplying any of the services or hotel herein.

If any hotels and/or services are substituted, Bali Star Island/PT. Bewish International Tour at all times will act in good faith and use its best efforts to substitute with accommodations and/or services of a type comparable to those originally contracted. Bali Star Island/PT. Bewish International Tour in their sole and unfettered discretion reserves the right to refuse or discontinue service to any person and/or to rescind and contract for accommodations or services.